Media Reference Architecture
In the new age of subscriptions for media where content can be found for free through a multitude of digital channels, not only do businesses have to to prove their value at every commerce, billing and finance touch point, they must also find different ways to monetize. Digital media businesses need a solution that can price for content as a flat fee per usage or one-time fee while still delivering a seamless end-to-end subscriber experience so the business can focus on creating content.
DIGITAL MEDIA APPLICATION
Web Store/Checkout: Display products and pricing information. Allow easily bundling of correlated offerings.
My Account: Display account summary and subscription data to support self-service account management on the web portal.
User Provisioning: Grants subscribers access to subscriptions based on entitlements.
Content Management System: Integration with CMS pulls all cloud service oofferings from your billing engine and presents it on the Digital Media Application.
Sales: Product catalog is exposed in the sales system so pricing and transactional (i.e., invoices, payments, refunds) information can be used to create subscription based opportunities and quotes.
Support / Service: Customer subscription, billing and payment history, renewal dates, and key subscriber metrics in the support / service system for complete visibility into the subscriber.
SMTP Server: Integration with your billing engine to enable emailing of invoices, notifications, payments receipts etc.
Campaign Management: Integration between your billing engine and a marketing platform to power targeted campaigns.
Physical Delivery: Your billing engine manages subscriber account information including shipping address enabling the shipment of hard goods
Digital Rights Management: Your CRM or entitlement system stores subscriber entitlements enabling appropriate provisioning for digital goods.
Tax jurisdiction, locale and line item pricing information are passed from the billing engine to the Tax Engine to calculate tax rates. The tax engine will return the rate amount to the billing engine for invoice presentment.
General Ledger: Integration between the billing engine and the GL system allows for either transaction level details or summary level journal entries to be sent to the GL.
Gateways: Payment details are passed from the billing engine to the payment gateway(s) to process payments and the gateway returns success / failure details.
Engage and Keep Your Digital Customers
To achieve growth, you have to engage and maintain a clear focus on your customers. Maximize your digital customers’ lifetime value with the right Lead-to-Revenue systems and architecture. We help you to engage your customers at every moment of interaction, providing continuous value that keeps them coming back for more.