Thanks to California, a news site (or other business) now has to let you cancel your subscription online.
Excerpts from an article by Shan Wang in Nieman Lab
A California law that went into effect July 1 aims to stop companies from blockading customers looking to cancel their services — along with the practice of sneakily sliding them into another month’s subscription without much clarity on the real, full cost of the service. Among the changes: It bans companies from forcing you to, say, call a hard-to-find telephone number to cancel a subscription that you purchased online.
And while it’s just a California law, it also applies to any company (or publisher) with paying customers in the state — so, pretty much everybody, GDPR-style. (Credit/blame State Sen. Bob Hertzberg, the bill’s sponsor, for the new rules.)
Ryan Nakashima, an AP technology writer who’s been conducting some adblocking and subscriptions research at the Bay Area News Group in California, mentioned to me that in an exit survey of people who were canceling their subscriptions, some cancelers had also called out the cancellation process itself. These are real complaints that the new bill will try to address.
The text of the bill also notes that “a consumer who accepts an automatic renewal or continuous service offer online shall be allowed to terminate the automatic renewal or continuous service exclusively online, which may include a termination email formatted and provided by the business that a consumer can send to the business without additional information.”
Read the full article on Neiman Lab.