Forrester recently published their report, the Forrester Wave (TM), on the leaders in Recurring Customer and Billing Management systems. The results weren't too surprising with Zuora, goTransverse, and Aria leading the pack of enterprise systems.
The Key Takeaways
Zuora, goTransverse, And Aria Systems Lead The Pack. BillingPlatform, Apttus, SAP Hybris, and Digital River follow close behind; and Oracle and Vindicia offer competitive solutions for specific needs.
One of the most important takeaways is that leaders want flexible software to manage both recurring billing and customer needs. In other words, the customer experience is the most important element. This market is growing because more digital business professionals see this software as a way to manage innovative business models and solve acute billing pain points with increasingly empowered customers.
Last, as legacy technology becomes outdated and less effective, leading vendors will prove that they understand the customer experience impact of billing technology. How? These solutions will improve business agility for their buyers to react to changing market conditions; automate consequences to customer life-cycle changes; and provide actionable, recurring customer- and revenue-focused insights.
- The Forrester Wave™: Recurring Customer And Billing Management, Q3 2017